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Our Design Guideline templates tab will help you ensure your design/layout will meet all your expectations with regard to size and print ready bleed and safe area settings. You can down load a PDF template there or use the detailed below.

Basic Layout Instructions:
• Bleed: 1/8″ overall (.125 of an inch) will be trimmed off each side of your product. Your Final PDF file then should be .125” larger than the card you have selected. So a Jumbo Card is 5.5” Tall x 8.5” Wide. Your submitted file would be 5.75” Tall by 8.75” wide (added .125 to the left, right, top and bottom)
• Trim (cut) Line: This is where we will cut your card down from a much larger size press sheet to the final size that you ordered.
Borders- If you card has a border design, that border needs should be at least 1/4″ thick from the bleed line to ensure a balanced look
• Safe Area: This area is close to wear the card is trimmed to its final size.
Elements (i.e., text, graphs, tables) too close to or over the trim edge maybe trimmed further than you think due to manufacturing tolerances. Make sure no critical text or part of any image leaks into the Safe
Images bordering the trim should be expanded to the Bleed line so that that they “bleed” off the page

• Images/Photos: CMYK @ 300dpi (1200dpi for Bitmaps) Hi Res Print - Not Web
•  Flatten File: We recommend you flatted your final print ready card as you output the file. Especially if you are using transparencies or mask. This will assure that you exactly how your cards will look. Flattening at times can adjust all colors overall. All products we print are “Flattened”. This is part of our service so if you don’t flatten the card, it is fine, as we will at no charge. We just want you to beware that this can impact the entire card at times, based on how it was originally composed.

Print Recommendations “Print-Ready”

Print-Ready Files It a common term used every day in commercial printing, but it can mean different things. They are essential elements your file needs to ensure it translates from your computer to the printing press accurately and consistently without the need for any additional edits or adjustments. PDF Format Whether you’re designing a postcard, property brochures or perfect bound marketing booklets the first step in creating a file for online printing is knowing what format it’s in. A PDF is the best format. Other File Formats Other formats have broader editing capabilities, such as Adobe Photoshop (.psd format), Illustrator (.ai format) or InDesign (.indd/imdl). They can work however you have Package and Zip with Links and Font Folders and save as an IMDL otherwise they cannot be used. Formats like Microsoft Document (.docx), PowerPoint (.ppx) or Publisher (.pub) are not optimized for a printing press. And formats like .png and .jpeg. are static images that, if designed correctly, can be printed, but there will most likely be a charge to convert them. Nothing will advance however without your approval. Print-Ready File Requirements To ensure your file is ready for press and other online printing services, follow these guidelines: All of your images should be high resolution. We recommend images are 300 PPI for small format projects like booklets, cards or brochures, and 150 PPI for large format projects like custom signs and banners.

Make sure your files use CMYK colors for the most accurate comparison between what you see on your screen and what is produced with the press (not guaranteed to match exactly)

Your design files must have the appropriate bleed to ensure any variances in commercial production don’t affect your print. .125″ or 1/8″ variance in the event that the machines drift slightly in any direction. Because of this, your finished size should be expanded by 1/4″. Thus the final PDF file size for a 8.5×11 Brochure will actually be 8.75 x 11.25

Your design files should have all transparent objects, images or drop shadows flattened. PMS Pantone colors will be converted on the fly to CMKY unless for Signs and you have ordered PMS Colors.

General Rule As long as you have a PDF with high resolution images in the CMYK color space with the appropriate bleed, you’ll be on your way to creating the correct print-ready file and your own exceptional project!

Shipping 

1. You select your shipping method (or local pick up) at checkout
2. Use the Calculate Shipping Price - in this product (above in the Configure and Price Box) to see the options you will choose from in checkout.
3.In checkout you will see the actual Day-Date and Est Time of arrival

*All days referred to Business Days (not Saturday - not Sunday) 

Standard (1-3 Days) - UPS Ground
Next Business Day - UPS Next Day
Arrives by the End of the Next Business Day
Between 8am and PM in some areas (usually same time you receive your other ups/amazon goods)
Do not use if you need by a certain time
Next Business Day Early- UPS Next Day
Arrives by 12pm/Noon of the Next Business Day
Saturday - UPS Next Day Arrives on Saturday (between 8am-6pm)
Same Day Delivery – For Local Metro DC, MD and VA - (option will only appear for those areas covered)
Local Pick Up - 1-2 Days and always free! You will be notified via email when your order is ready for pick up After Hours Box available.
Expedited Order Pick Up - Certain products  may have a additional local  pick up options that provide for the order ready within n (4) hours (based on order submission time). No proof request are available for this selection and this options can not be added on after the order is placed-  it must be selected at checkout.  Make the appropriate selection Checkout.

We offer various shipping/delivery methods.  All are selected at Checkout.  Select the options to best match your needs.

What time I ordered and how it affects delivery
VERY IMPORTANT Make sure you have selected a “Printing Time”  or production turnaround that will best match your desired delivery date when you place your order.
Days - Are Business Days (Monday- Friday)
Cut Off Time 3PM EST on all Business Days
Orders or Approvals after 3PM EST thus, are considered "the next business day"

Print material must be submitted and approved (if proof requested) by 3:00 pm (EST) the day before the requested delivery day. Any submission or approval after 3pm the day prior,  is considered the next day. Your order is not "picked from a shelf" it is custom printed and no shipping can take place until it is completed and ready to ship.

We have tried to incorporate these various user options to accommodate agents and often their need for quick turnaround or that maybe entering their orders after the close of the work day, thus still allowing them to order online seamlessly.  If you need anything by a certain time we suggestion you chose the most expedite shipping you see as well as expedited production with in the product your are ordering.

Changing Your Shipping Method or Destination
Please make sure to make your best selection when placing your order. It is difficult to change the shipping once you have entered your order. Make the best choice dont let dollars drive your peace of mind!. 87% of our orders are printed and shipped the same day, that is the business we are in! To do that we incorporate a great deal of automation. We can of course change the shipping type and ship to address at times, however it may effect the timing and additional charges may apply.

Our Guarantee - I didn’t receive my package
If you order has not arrived by when it was supposed to based on your  order submission time, product selections, print turnaround and shipping method, there will be no shipping charge, check your tracking number (sent via email when shipped and is in your order  go to: My Accounts > My Orders. If you still have no resolution please email or call us 24/7. We Monitor all outbound shipping regardless of the method and guarantee delivery within your specified sections .  In fact if we can, we will reprint and deliver (if possible for us to accomplish based on each occurrence) to the shipping address or your open house for any Local delivery. For Non-Llocal we will ship next day at our own expense if possible

How will I know my order has shipped
You will receive an email notification of shipment with tracking number and shipper (often a link) . Also, in your account, > My Account > My Orders - Shipping- toward the bottom of that screen is an option for order status. This show all your shipping details. Make sure you have our url marked as safe so your mail server does not place our notification in your spam, junk or other inboxes - we are not responsible for this occurring.

Printing Times is the time required to produce/manufacture your order before it is ready to leave our facility either for shipment or pick up. IT IS NOT THE DELIVERY DATE or DELIVERY TIME!
It is calculated in Business Days (Monday – Friday)
after your order has been submitted and/or your proof is approved if you requested.
The Cut Off Time 3PM EST for all Business Days
Orders or Approvals after 3PM EST thus, are considered "the next business day"

• Standard Service – Orders submitted by 3 pm on a business day, will be completed by the end of the second business day and ready to ship. Larger brochures over 6 Pages, might be the second business day.
• Next Day – Orders submitted by 3 pm on a business day, will be completed by the end of the next business day and ready to ship. Larger brochures over 6 Pages, might be an additional business day.
• Same Day – Orders submitted by 10 am on a business day will be completed by the end of the business day and ready to ship.

What time I ordered and how it affects delivery
Print material must be submitted and approved (if proof requested) by 3:00 pm (EST) the day before the requested delivery day. Any submission or approval after 3pm the day prior,  is considered the next day. Your order is not "picked from a shelf" it is custom printed and no shipping can take place until it is completed and ready to ship.
Days - Are Business Days (Monday- Friday)
Cut Off Time 3PM EST on all Business Days
Orders or Approvals after 3PM EST thus, are considered "the next business day"

We have tried to incorporate these various user options to accommodate agents and often their need for quick turnaround or that maybe entering their orders after the close of the work day, thus still allowing them to order online seamlessly.  If you need anything by a certain time we suggestion you chose the most expedite shipping you see as well as expedited production with in the product your are ordering.

We always do our best to move your order in and out of production as fast as possible. We use multiple printing presses and various finishing  equipment. All work is done right here in our shop  however every job is has its own art work and specifications and thus really is custom!

Payment is accepted with any valid major credit card.

1. Payment can me made entering Credit Card Info at Checkout or if you have a credit card saved in your online web account it will appear as a  selection.
2. If you have a billing account with our office you can select Billing/Invoice Account (billing dept)  process your payment when your order is mailed or shipped from our facility, with the  credit card or payment you have on file with our billing department

Credit Card Online Account

Saving a Credit Card in your Online Account

From My Account section  on the left navigate to > Payment Methods Follow the direction there to enter and save a credit card(s) for use at checkout. When you are in checkout and ready to make payment that stored card{s} will appear.  Select it as a your method for this order and agree to terms and  Checkout!

Update Your Stored/Save Card 

From My Account section  on the left navigate to > Payment Methods Follow the direction there to Update or Add New Credit card to your online account

Entering  your Credit Card at checkout one time use 

You dont have to store or save a credit card,. At checkout simply select  credit card option  (you will see credit card icons)  you can enter your credit card information there for one time use.

Billing/Invoice Account

If you have or would like to have our billing department process your payment instead of directly paying at checkout, you can use/create a Billing Account.  Your order is processed an invoice is then generated.  Once your order has left our facility (shipped, mailed etc. or if a deposit) then the invoice is processed for payment by our office with  the valid credit card on file,  you have authorized us to use.

Update or Open a Billing Account

To update - open or revise a billing account credit card on file with our office simply submit the web form in the link below.

Update My Billing/Invoice Accountt